Archive for the 'ebay' Category

eBay to appeal counterfeit rulling after being barred from selling certain designer brands!

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With its intellectual property policy again under fire, eBay is vowing to appeal the second court ruling in a month that held the e-commerce giant directly liable for the sale of high-fashion knock-offs on its auction site.  A French court on Monday ordered eBay to pay a total of $63 million to six Louis Vuitton Moet Hennessey (LMVH) brands for damaging their brand images and causing moral harm by allowing the sale of fake goods and violating the sales distribution network set up by the companies. The court also barred eBay from running ads for products from perfume and cosmetic brands Christian Dior, Kenzo, Givenchy and Guerlain.

(Editor’s Note: They are selling Christian Dior cosmetics, though - check the link!  What the heck?)

The ruling by the Tribunal de Commerce in Paris came just three weeks after eBay was fined $30,000 by another French court for not doing enough to stop the sale of fake Hermes bags.

eBay says it will appeal the latest decision, and contends that LMVH is trying to hinder Internet auctions because it’s a business model the fashion house hasn’t yet figured out how to profit from.

“If counterfeits appear on our sites, we take them down swiftly,” eBay said in a released statement. “But today’s ruling is not about our fight against counterfeit; today’s ruling is about an attempt by LVMH to protect uncompetitive commercial practices at the expense of consumer choice and the livelihood of law-abiding sellers that eBay empowers every day.”

eBay insists it has beefed up its verified rights owners (VeRO) program, investing more than $20 million a year to find and remove bogus goods from its site. Additionally, the company says it has partnered with more than 18,000 brand owners globally and employs more than 2,000 people in the anti-counterfeit effort.

Source

It sure doesn’t seem like eBay is abiding by this ruling - if you search Hermes or Dior, many items still come up! Hmmm…

eBay Convicted in Counterfeit Case

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Expect further tightening of trust and safety policies on eBay in the wake of a French court ruling concerning counterfeit merchandise.

In what has the makings of a landmark decision, a court in Reims, France, has ruled that eBay is directly responsible for the sale of bogus Hermes bags on its auction site, and ordered the e-commerce giant to pay 20,000 Euros, or approximately $30,000, in damages.

The ruling, handed down Wednesday, stated that eBay “failed to act within [its] powers” to prevent counterfeiting activity within its online community, according to a news report, which stated the verdict was the first of its kind in France.

In a statement issued following the ruling, eBay said: “eBay takes the issue of counterfeiting very seriously and we condemn it outright. Today’s court ruling relates to past seller verification issues. The court acknowledged that eBay subsequently addressed these issues with its enhanced anti-counterfeiting measures through its VeRO initiative.”

The VeRO initiative aims to combat counterfeiting and intellectual property misuse, but members and individual manufacturers are generally left to police the site and report violations.

A handful of similar cases are pending against eBay in five European countries, and at least one is under review in the U.S. How heavily the Hermes decision will factor in the direction of the remaining lawsuits depends largely on the locality of the individual cases, notes Aaron Kessler, senior research analyst with Piper Jaffray & Co. in East Palo Alto, CA.

“The question is, who is the merchant of record, and how much is eBay responsible for verifying the authenticity of the items sold on its site,” Kessler says. “Each country might have its own interpretation of that.”

If people don’t trust what they’re buying, that’s a problem for eBay

The material impact of the court fines will barely register at eBay—$30,000 is pocket change for the multibillion-dollar Internet goliath. However, eBay has plenty to fear in terms of the psychological effect on buyers. While it’s probably close to impossible to completely eliminate illicit activity on such an online venue, the company can and should take steps to increase enforcement, Kessler says.

“There is continuing concern for buyers on issues of trust and safety. If people don’t trust what they’re buying, that’s a problem for eBay,” he adds. “We have been seeing slower buying activity on eBay the last couple of years.” (Editor’s Note:  Or could it also be the fact that Ebay’s continues to raise its fees making sellers raise their prices - thereby affecting buyers too?!)

The Hermes case dates back to 2006, when the luxury fashion design house sued eBay, claiming the Internet auction company allowed three Hermes knockoffs to be passed off as the real deal, and sold on its site for a total of 3,000 Euros.

According to an Agence France-Presse report, lawyers for The Hermes Group asserted eBay is “an active player in the transaction because, not only does it offer a number of services to improve the sale, but when it does not work well enough or fast enough, they intervene with the client… They are perfectly informed of the transactions since they take a percentage cut.”

Several other European designer brands, including Louis Vuitton, Dior Couture and cosmetics company L’Oreal have separately sued eBay for doing too little to thwart counterfeit activity. Unifab, a French industry lobby group, has also taken eBay to court, seeking action by eBay to better police its site.

In the United States, a counterfeiting lawsuit filed by Tiffany in 2004 is now being considered by a New York federal judge.

Source

Should eBay be responsible for policing the fakes better on its site? I mean, if our group of self-proclaimed experts in designer denim at HonestForum can tell a fake from the real deal from a photo on the computer screen, why can’t eBay’s paid employees? Perhaps all of us should apply for “counterfeit spotting” jobs with eBay! The $30,000 fine is just a drop in the bucket for eBay - they should have hit them with a $30 million dollar fine and then, maybe, they might take this more seriously!

Do you think Ebay’s recent changes haven given buyers more faith that they are getting authentic goods on Ebay?

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Ebay’s New Feedback Policy: The Customer is Always Right.

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Most days, I love Ebay.  I buy, I sell, its great!  Nothing beats finding a pair of designer jeans at under retail prices on Ebay!  It’s like - yay - score one for me!  But today - I, like many Ebay Seller’s, am not happy with Ebay.  I thought this topic might interest our readers even though its not directly related to denim - because most of us denim lovers do find many of our designer jeans on Ebay.

About Ebay’s new feedback changes - Neutrals count as Negatives as far as your Detailed Seller Rating goes.  Sellers can no longer leave Neutrals or Negatives for buyers.  Yes, you read that right.  Only feedback in the last 12 months counts but all feedback comments are visible - so why did I spend years trying to maintain a good reputation on Ebay then?!  There is also no more Mutual Feedback Withdrawal program and no more Dispute Resolution program with SquareTrade.  

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Ebay’s new feedback policy seems to be that the customer (buyer) is always right, and sellers, you are on your own - no matter that you are the one paying Ebay’s fees.  There is also an interesting discussion going on over in the HonestForum about this that I’d encourage Ebay Sellers to check out and put in their 2 cents on.

I’ve written in the past about the recent fee and feedback changes that Ebay’s had in the works this year.  Well the new feedback changes just went live this week, and I, for one, have been greatly affected by it.  If you check out this tool, you can see your feedback before and after the new feedback changes.  Many people’s ratings changed if they have been Ebay members for more than 12 months.  Personally, my feedback went from a 99.4% down to a 97.4% - two entire percentage points.  I am also currently a PowerSeller but because PowerSellers have to have a 98% positive rating or better, unless I get a lot of positive feedbacks fast, I am going to lose my PowerSeller status.  And PowerSeller status is important because Sellers get a discount on fees when they are a PowerSeller.  Oh and they just rolled that part of the program out too.  So just when we all thought to ourselves, “Cool, we finally have some benefit to being a PowerSeller, we get a discount!” they take it away by making it impossible to keep our good feedback ratings in place.

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And some of our favorite sellers ratings also have dropped - like JudyNJacob, who went from a 99.8% to 98.9%, and lost their PowerSeller status.  And VIP Fashions, who’s been on Ebay for years, went from a 99.5% to 98.6%.  And finally, DailyDenim went from 99.9% to 99.6% and as of July will lose their PowerSeller status because they only have a 4.4 in their Detailed Seller Ratings for shipping and they must have at least a 4.5. 

Continue reading ‘Ebay’s New Feedback Policy: The Customer is Always Right.’

Favorite Ebay Sellers: The 7 Jeans Store!

our favorite ebay sellers

It’s time for props for another one of our favorite Ebay sellers for selling authentic designer denim. Today we are featuring The 7 Jeans Store’s Ebay Store, under Ebay ID BirdieTime. This seller is also a big supporter of the HonestForum.

The 7 Jeans Store of course sells 7 for All Mankind, True Religion, Affliction, Denim of Virtue, Paige Premium Denim and many more, in both men’s and women’s styles! Of course all items are 100% authentic!

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How to be an awesome eBay shopper!

So we all know and love eBay for our designer jeans - but do you know how to shop eBay safely and be an awesome buyer at the same time?  A few tips you should know. 

#1 - Make sure what you are buying is the real thing!  There are a ton of guides on HonestForum that teach you how to recognize the real stuff from those ugly fake jeans.  Do your research!

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#2 - Alternatively - shop from our list of authentic sellers- do you know where it is?  Look to the right hand side of the blog, at the very top of the blogroll - we’ve started a list of sellers who are known to sell only authentic jeans and we are very selective about those we put on this list.  Go to the blogroll and if you click on these links, they will take you directly to that seller’s items on eBay!  It looks like this:

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#3 - Always pay with PayPal using a credit card.  This gives you two safety measures - first of all you can file a dispute with PayPal if you don’t receive your item or it turns out to be a fake, and secondly - if you pay with a credit card, you can dispute the charge. 

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#4 - Leave the seller honest feedback.  Since eBay’s recent fee increase, its more important than ever to Sellers to get positive feedback, so if you love your jeans, give the seller praise and a full five-star rating (those are important because eBay gives sellers with good detailed seller ratings a discount on fees!)  And if you don’t love your jeans - give the seller a chance to refund you or work something out before leaving nasty feedback (unless, of course, they are obvious fakes!)

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Now get out there and have fun shopping!

How to buy authentic jeans on Ebay: A Beginner’s Guide

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After reading countless articles about counterfeit items on eBay, you may feel hesitant to take the plunge and buy a pair of jeans for yourself.  Have no fear! While eBay may seem daunting to a beginner, if you follow these simple steps you can easily navigate the marketplace for yourself.

1. I’ve found an auction, now what?

First make sure that you like the item. Read the description thoroughly to check for any disclosed marks, rips, stains, or tears which might affect your decision to bid. Check the measurements of the jeans to try and ensure a proper fit.  One way to measure is to take a pair of jeans that fit you nicely now.  Lay them flat, and measure the waist, rise and inseam.  You’ll notice that often times a size 27 pair of jeans does not measure 27″ at the waist - it may measure 30″.  That is because designer jeans generally sit lower on the waist, more at the hip, so this is important when looking at measurements in auctions.  If you wear a size 27, but your favorite jeans measure 30″ - when laid flat to measure (15″ across) and doubled (30″), then look for jeans with that measurement. Designer denim sizing is notoriously inconsistent, so checking measurement is essential. If you know the wash of the jeans (or if its mentioned in the auction) you can run a search* of the wash to see if it fits “TTS” (true to size).

*1 ½. What’s a “Search?”

A search is going to HonestForum and clicking on the little tab near the top of the screen labeled “search.” A little text box drops down, and you can type in keywords like “New York Dark TTS” or “Methane wash.” You can glean tons of information from past threads, so check the forum to see if someone has already answered your question. If the results aren’t specific enough, you can click the “Advanced Search” link and further specify your search.

2. Okay, I really like them. How can I tell if they’re authentic*?

The easiest way to see if an item is authentic is to research the seller. 100% or 90% positive feedback does not mean that an item is authentic or that a seller is reputable. Search HonestForum for the seller’s username, and see if any discussions have brought up that seller’s auctions. If you find that your seller is a highly respected, reputable seller, than you’ve got a very good inclination that his or her items are authentic.  If discussions mention that the seller is peddling fakes, DO NOT BUY!  If you can’t find any threads or posts that mention the seller, don’t panic and move on to step 3. It’s a good idea to continue through the steps even if the seller has positive reviews, just so you become familiar with the process of authenticating items on your own.

*2 ½.  Also - NEW blog feature - look to the right hand side of the blogroll - we have a new category called Authentic Ebay Sellers with direct links to each seller’s auctions.  We are very selective about which sellers we post here, so the list is not huge, but they are known authentic designer denim sellers, so you can shop confidently. 

3. I searched and the seller’s username didn’t turn up anything… What now?

The next step is comparing pictures of the tags and wash. Now head to the authenticity stickies on HonestForum and see if the tag pictures look similar. Each brand of designer denim has key characteristics to look for, and each specialized sticky can help you compare. If the auction doesn’t include tag pictures, ask for them! Some fakes look nothing like the real thing, and it’s fairly easy to tell.  Another tell tale sign of a fake item is the wash itself. See if you can find stock pictures to compare the washes. If your item’s wash looks streakier, more distressed, or uneven, then the item is probably fake.  Once you become better at authenticating, back pockets are key in determining authenticity. Most beginners don’t notice the differences in shape, but in time you’ll be able to pick out pairs that just look “wrong.”

4. I don’t know… I can’t decide!

If you don’t feel comfortable with authenticating on your own, you should save the pictures of the auction to your computer. You can upload them to a free photo-hosting site like Photobucket or Flickr. Once you’ve uploaded all the pictures you can create a thread on HonestForum and the members will do their best to authenticate for you.

If you were wrong with your initial authentication, feel free to ask for specific details. The more you look at authentic pairs; the more the fake pairs stand out in comparison.

5. A few more tips for Ebay buyers

  • You can try sniping your jeans.  Try a service like AuctionSniper - they give you several free snipes and the program will bid for you in the last seconds of the auction, increasing your chances of winning your item.  Just enter your high bid and it does the rest.
  • Try NegCheck.com to check the negatives of Ebay Sellers - beware of any that state items are fake.
  • Sign up for PayPal if you haven’t already.  And pay using a credit card so that you can dispute a charge should the item you bought turn out to be fake.

6.  All Done!

Once you’ve determined authenticity, you’re good to go! Happy hunting!

Big thanks to Callire for the help with this blog!

Favorite Ebay Sellers: Deluxe-Denim

our favorite ebay sellers

It’s time for props for another one of our favorite Ebay sellers for authentic designer denim. Today we are featuring Deluxe-Denim’s Ebay Store, under Ebay ID BLEU-JEAN.  Deluxe-Denim is also a member of HonestForum as member Izzy613 and also sells items in HonestForum’s HonestMall.

Deluxe-Denim sells brands like Diesel, Rock & Republic, True Religion, 7 for All Mankind, Joe’s Jeans, DVB denim, and many more!  Of course all items are 100% authentic!

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Ebay boycott starts Monday, February 18th - will you participate?

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This ought to be interesting. Recently we blogged about Ebay’s new fee changes which sparked lots of comments from our readers, many of whom buy and sell designer jeans on Ebay. Check out the following article from CNN.com about the big Ebay strike planned to begin Monday, February 18th.  It should be noted that this is not just a strike of sellers not listing - the organizers are asking that people not buy or sell on Ebay during this week, and that they frequent other online marketplaces instead to send Ebay a message about their new unfair policies.  We suggest that for sellers who sell designer denim and other designer goods - list your items on the HonestMall instead - a division of HonestForum.com.  The mall costs $10 initially to post in, and this is to keep scammers away.  But after that, it is fee-free.  Many people who love designer goods are aware of the mall and frequent it often - so it is a great alternative to Ebay.

(FORTUNE Small Business) — Activists opposed to eBay’s upcoming fee and policy changes are readying for a weeklong site boycott starting on Monday, with buyers and sellers waiting to see if this strike will succeed where past protests have failed.

The boycott, planned to run Feb. 19 - 25, is scheduled to overlap eBay’s Feb. 20 rollout of significant changes announced last month.  (Editor’s Note: The Ebay forums say the strike is Feb. 18-25 so if you plan to participate, you may want to start Feb. 18th.)

Sellers say eBay’s new policies are likely to cost them more money, but what’s really inspired an outpouring of wrath is an adjustment to eBay’s feedback system: sellers will no longer be able to leave negative commentary about their buyers. Critics say that will leave sellers vulnerable to negligent bidders and scammers.

“You get bad buyers as often as you get bad sellers,” said M. Owens, a Severn, Md.-based seller of high-end dolls that typical go for several hundred dollars each. On such an expensive transaction, having a buyer cause trouble - by, for example, disputing the transaction and requesting a credit-card chargeback after they’ve already received their merchandise - can be financially devastating, she said.

Owens, who plans to participate in the boycott and avoid buying or selling on eBay next week, is also worried about the impact of a change to eBay’s “best match” search algorithm, one of the least-publicized aspects of the upcoming changes. That search method, which will become eBay’s default next month, favors sellers with high and detailed customer-satisfaction ratings. Low-volume sellers, like Owens, say this puts them at a disadvantage by burying their listings.

EBay spokesman Usher Lieberman said the company is taking a wait-and-see approach to the boycott talk.

“At this point it’s still premature for us to speculate,” Lieberman said. “We’re empathetic with our sellers and understand that they’re concerned, and that some of them object to some of the changes we’re implementing. On the other hand, we think we have very good reasons for what we’re doing.”

EBay has no plans for listing-fee discounts or other special promotions next week to combat a potential boycott-related drop in listings, Lieberman said. This week, eBay ran a one-day discounted listing fee special offer on Wednesday, a move that increased listings on the site that day from around 12 million to 16 million.

That special offer was not prompted by the groundswell of seller discontent about the upcoming changes, according to Lieberman.

“We shouldn’t be reading anything into that,” he said. “We’re always testing the price elasticity of our market.”

Whether or not the planned boycott will be successful in affecting eBay’s bottom line remains to be seen, but auction veterans say this degree of seller backlash to eBay fee hikes and other changes is unprecedented.

“I’ve been getting about 400 e-mails an hour,” said Valerie Lennert, an Anaheim, Calif., doll-clothing merchant who became an unofficial spokeswoman for the boycott after posting a call-to-arms video on Google (GOOG, Fortune 500)’s YouTube.

Past eBay boycott attempts have fizzled, and this one may too, Lennert acknowledged. With millions of individuals selling on eBay, gaining critical mass for any organized action is extremely challenging. But simply getting eBay’s attention is a worthy accomplishment, she said.

“There are a lot of people who are really upset, and if we choose to go somewhere else as a group, there won’t be an eBay anymore,” she said. “We don’t think eBay understands that. They think they’re invincible, and they don’t seem to listen to what we need. Even if listings don’t go down, we’re reached the main goal: to let them know how upset we are. I’m pretty sure they know that at this point.”

There’s even an interesting YouTube video on the Ebay boycott and Ebay’s recent changes, not to mention a bunch of MySpace page’s about the boycott.

We somewhat think that if you are going to boycott Ebay as a seller, it’s going to have to be longer than a week to see a change.  If you already have an Ebay Store and you just don’t list during that one week, but have prior auctions ending that were listed before the strike or Store Inventory that sells during the strike week, it really doesn’t seem like it will affect Ebay’s bottom line much.   Ebay sellers and buyers are going to have to really commit to stand against Ebay for a longer time period to really make a change and to get Ebay’s attention.

More links on the Ebay strike:

Do you think the strike will cause change on Ebay’s end, and do you plan to participate in the strike either as a buyer or seller?   

Ebay hikes their fees. Again.

We know this is not denim news but many of our readers love Ebay and this definitely will affect the availability of quality, authentic denim on Ebay, as well as those of us who sell on Ebay.  Check out the email we just got from Ebay (our editor is a PowerSeller):

Seller Update: Fees, Rewards & Standards
eBay buyers want value and selection from sellers they can trust–and good sellers deserve rewards for delivering great customer service. PowerSellers rank among the most successful eBay sellers and we’re proud to recognize and reward your contributions to the success of the eBay marketplace. That’s why we’re making a number of important changes that may affect you:

Reduced Listing Fees
You asked, we listened. We’re reducing Insertion Fees and adjusting Final Value Fees to lower your up-front cost to sell on eBay. You wanted free Gallery, now you’ve got it–plus more feature discounts.
Lower Insertion Fees
Free Gallery picture with every listing
Lower fees for Gallery Plus, Picture Pack, and Feature Plus

Rewards for great sellers
There will be discounts and incentives for those who satisfy customers best. Who decides who gets rewarded? Customers do, by giving sellers high Detailed Seller Ratings (DSRs). You get:
Fee discounts for PowerSellers
Unpaid Item protection for PowerSellers
Expanded seller protection for PowerSellers from PayPal
More search exposure through Best Match

Feedback Changes
Significant changes coming soon will increase buyer confidence and showcase good sellers.
Buyers will only be able to receive positive Feedback. (Ed. Note - wait, WHAT?!  What about deadbeat bidders?!)
Positive repeat customer Feedback will count and Feedback more than 12 months old won’t.
Negative and neutral Feedback left by the buyer will be removed for transactions in which a buyer doesn’t respond to the Unpaid Item (UPI) or if the member is suspended.

Continue reading ‘Ebay hikes their fees. Again.’

Increasing your chances of winning items on Ebay!

  + = YOU WIN!

We love Ebay.  We buy everything from razors (hey, the five-blades ones are expensive) to lots of jeans and more.  Yes, there are a lot of fakes on Ebay, but if you follow the advice on HonestForum - its easy to find authentic denim on Ebay for discounted prices if you stick with reputable sellers.  One tool that we absolutely love is Auction Sniper.  It’s a great tool (and you get 3 free snipes when you sign up) that bids for you at the last few seconds of an auction, thereby greatly increasing your chances of winning the auction.   We set ours at 3 seconds and have won lots of great stuff using this tool!  Just thought we’d pass on the tip!

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