DailyDenim?

I bought some Citizens from dailydenim, and though I don't know much about Citizens, I am very sure they are authentic. I compared them with my Citizens that I know to be authentic and everything appeared to be fine.

Hi, I purchased a pair from DailyDenim last week and just received them today. Very happy with the jeans, well packaged & professional service. I would defintely buy from them again. Highly recommended. I got a pair of Faye jeans for $56

CUSTOMERS BEWARE!!! I made the honest mistake of initially placing the first order without the "ctherapy" coupon code so I left it unpaid and followed up with a second order within 1-2 minutes of the previous.

Although I have paid for the second order in full and have kindly asked daily denim to cancel the previous one, I was told that I have to pay for both orders or pay a 12% commission fee or risk having a strike against my account. No where on their site do they list such a policy. Bottom line is I paid for my jeans but for some reasons the folks at daily denim thinks its necessary that I need a second pair or else I'll be penalized from further purchases. Does that make any sense??? Geez this ain't ebay! If it were ebay I would gladly pay up.

here is what they sent me:
"Thank you for the email. If you want to cancel the order, please let us know ahead. We have 2 options available: You can leave the order unpaid and our system will send the unpaid item process automatically after 7 days (Keep in mind that this option will result in a strike placed on your account),or you can reimburse us of our listing and commision fees (12% of your
winning price) and we will cancel the order satisfactorily. Please let me know what you decide."

I don't know how they do their math but the following is true of the site:
1. they use marketworks as their ecommerce storefront
2. marketworks does not charge listing fees...yet they claim that they need to be reimbursed for listing fees in addition to their commission fee. laughable no?
3. marketworks charges a max of 3% per storefront transactions at a $6 cap. According to this, I should only be paying 3% and no more than $3.57 if I were to reimburse them. Not sure how they came up with $12. Also laughable.

So just becareful when you place orders through them. Yes their jeans are beautiful and from what I can tell the deals are superb but they really take advantage of little situations and resort to extortion to pay for rediculous fees. They are not like the other denim boutiques online so beware.

Sorry I meant 12%.

Ummm, well they do want to make something off of it. A LOT of ebay sellers of restocking fees, etc.

you are correct on that. but I went through with the transaction under the impression that I was purchasing from an online boutique, not ebay. If there are restocking fees, then there ought to be a clear policy statement on their site and there was none. Additionally whats there to restock? the item was never even shipped to me leave alone the fact that it never made it off the shelf.

I have made many purchases from revolver, goclothing and shopbop before and they are more than accomodating to changes in my orders whether it be quantity change or size changes before the item(s) to gain repeat purchases from me in the near future. Once at the goclothing site, I accidentally hit the button to submit my order twice by accident out of sheer stupid human error and they were nice enough to cancel the duplicate transaction and credit my cc.

Had I known that dailydenim would operate like an ebay store even though their storefront is completely seperate, I would not placed the second order.

I'm not saying it's right or that it's fair or anything like that. A large part of marketworks is targeted AT ebay sellers though. The item that you bought, did it have an ebay icon next to it on the dailydenim.com listing. Because if so, it seems that DD is linking the auction to the buyers on DD.com in order to show you can bid on it or BIN. In which case, the transaction is happening on ebay ( I think) And the ebay auctions do clearly state that all sales are final, in which case if you don't pay, you get the NPB strike. However, if the item you initally clicked "buy" or whatever for didn't have an ebay icon next to it on dailydenim.com, I would defintely email them again. I can completely understand your frustration though, I'd be annoyed too. Like I said, I would email them and point out that no where on the site does it mention a restocking fee. They might just be trying policies out with the recent launch of dailydenim.com.

No i understand. I wasn't being crossed at you at all, just frustrated with the situation.

Yes, actually there was an icon during the checkout process but I opt for purchasing the jeans through the storefront instead to take advantage of the coupon offer. Prior to placing the initial order I thought exactly what you said about whether or not my transaction would be tied into the ebay listing as a BIN purchase. So as soon as I placed the order first time around I checked to the ebay listing again and the part was still indeed active. I never had to submit my ebay account info for the first or second transaction so there's no way for the order process to associated the ebay listing to my DD purchase. This lead me to believe that DD gives the customer the option of purchasing the same model/size through their storefront or ebay, just not the same exact listing. In fact, since I had the ebay part on my watchlist, I can confirm that the part is still available for purchase through ebay's BIN.

That's so weird. I would defintely recontact them to have them explain what is going on.

Thanks Lauren. I've already sent them a couple of emails in regards to the situation and have kindly explained the situation twice. I pretty much followed up after that and told them heck to the NO on the silly reimbursement fee they want from me. As long as they ship out the pair of jeans I paid for, they can bar me from further purchase if they want since I have no desire to buy anything from them ever again.

case closed! This was the latest email from daily denim...

"First and foremost, please accept our appologies. Initially the 12% fee
was requested because I thought you were referring to an eBay purchase.
This fee is not a commission but to recoup fees lost on listing the item.
We are honest and do not rip off our buyers. However since this is not the
case there is no fee required and the order has been cancelled, freeing
you of any obligation to the initial order. I really do hope that there
are no hard feelings as it was a misunderstanding and we never intend to
rip off our customers and we hope that you feel comfortable continuing to
shop with us."

Cha-Ching. yay!