Hi guys, I have to ask you some help with a problem occured to me with an eBay transaction.
I've sold 1 month ago 2 pair of jeans on eBay, buyer paid, items were shipped and everything was fine...I was wrong.
Today, the buyer open a case on PayPal saying the one of the 2 jeans is not as described in the auction and claims it's fake. and wants the refund of that jeans
(at least to the other jeans I've sold to him, krooley 801N is ok, no fake, etc....weird, isn't it? -_-)
He's message: "hello i have got the jeans but fabric seems to be like a cardboard so rough :)"
The items is a krooley 801y, I've even tried to sell the item here on marketplace, got some positive feedbacks over there for past deals.
Item ofc is 100% genuine and brand new, as you can see on the link of my classified:
I'm trying to explain to this guy the denim was just made that way, with wrinkles, stakings, a strong use of starch....it's just brand new, that's why the "cardboard" feeling.
I linked him the diesel store page with best image to show if there's any difference:
As last chance, I told him to take the denim in any Diesel store and ask if they're genuine.
I'm asking here to you, old experienced users or even owners of this jeans that there's nothing fake in that jeans, opinions, what action I may take, etc
I'd like show him this thread as a proof of my fairness, I feel so confused right now, since I never had problems of this kind... :(