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YOOX disappointment

post #1 of 14
Thread Starter 

So, I ordered these Thavar 8QU off Yoox in "Grey" here is the picture from the site:

 

 

 

 

Instead I got these ones below...more of a charcoal. I like them, but still it's like WTF it's not even close to the picture.

 

Has anyone had issues with YOOX like this and if so how was the problem resolved?

 

post #2 of 14
You can return them free with ups pick up. Contact them with the return form. It works perfectly.
post #3 of 14

You can return or exchange any item within 20 days . No hassle just fill out the return form but whatever you do don't take Moneyoox (store credit )

post #4 of 14
Thread Starter 
Thanks. I think I'll hang on to them. I do like them just wanted the light grey which are impossible to find :/
post #5 of 14

I think you received different / wrong color.

post #6 of 14

just let them know about it

post #7 of 14

contact them on the issue

post #8 of 14
Thread Starter 
First they offered me to return the item, since I like the jeans but felt misled i asked for a partial refund, which they actually did! Great customer service on YOOX they definitely took care of me. Thanks for the advice everyone!
post #9 of 14

I think Yoox now has thavar 802k in light grey.. you can check that out.

post #10 of 14
Thread Starter 
Actually e.denim on eBay is gonna pick me up a pair of the 8QU in the color I wanted so now I'll have both icon_smile.gif
post #11 of 14

do you know him?? he's got a pair I was eyeing but price is just still a bit too high.

post #12 of 14
Thread Starter 
No but I've purchased from him in the past and he gives me a generous denimblog member discount thru PP
post #13 of 14

maybe you ought to help talk to him for me then :) 

post #14 of 14
Thread Starter 
Haha shoot him a PM on eBay and see if he'll take care of you..tell him you're on denimblog see what he says. I'm sure he makes more margin on some pairs more than others so I can't say how much discount he would give you, but it would be around 5-10% since that's what sellers fees are on eBay
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