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Someone help me educate my buyer, please!

post #1 of 12
Thread Starter 

I sold a pair of Rock & Republic Colburg Hells Bells to some guy on ebay. He received then jeans today and I received this email from him:

Dear monamiclothing,

this a woman not man jean im looking for a man jean why do you post in man clothing????i can not wear this so what we gona do now??? verry good jean look so woderfull jean only this is a woman jean???hope you understand for me
- hieuhunglee

 

Now I dont know if its because the jeans dont fit him and he realized I dont accept returns or what but I need someone to please let him know that 1) Rock & Republic does not make Colburg for women  2)That these are in fact, Colburgs  3) I am not obligated to refund because I clearly stated both in the Listing's heading and under item specifics that there were Colburgs. Thats in addition to the phenomenal pictures I provided that clearly show the skinny, tapered leg.

I dont want him to have to take my word for it so thanks in advance. Also here is the listing:


Edited by jeanetic - 12/26/10 at 6:12pm
post #2 of 12

Oh geez. (Firstly, that guy needs to learn English...)

 

What you might do is talk to one of those guys on Ebay's Live Chat and tell him of your situation. Then copy and paste the conversation (if it favors you, of course) to the buyer, letting them know that they wouldn't be able to file a case and be taken seriously. I did this for a retarded buyer who thought my size 29 x 32 jeans were actually a size 32, so she was demanding a full refund plus return shipping...the Ebay guy (whom I was talking to for a different reason) said they wouldn't favor her in a case, and I let her know that, so I never heard from her again.

post #3 of 12
Thread Starter 

Ok I will try that. Thanks

post #4 of 12

If you only got $1 for them, I'd happily accept a return if I were you. :)

post #5 of 12
Thread Starter 

 I sold them for $69. Anyways he just left me positive fb and sent this email to me:

Dear monamiclothing,

you are very good i'm gona give you super good feedback thank you i realy like the jean little to small for me only but very good condition thank you hope can do busines with you again thankyou

- hieuhunglee

 

So I guess the email I had sent to him explaining that Colburgs were mens went over well. I got off easy with this guy. Some people would've taken their mistake all the way to the resolution center.


Edited by jeanetic - 11/27/10 at 7:45pm
post #6 of 12

Glad it worked out! FYI, though, Ebay could pwn you for fee circumvention if they catch you doing that $1 + huge shipping thing. Usually with offers I tell them to give me their email address for me to send a direct invoice to "in order to prevent others from grabbing them at the lower price"...saves on the fees and would also prevent the possibility of the feedback debacle you (fortunately) avoided. The closest I was able to get to your tactic (comfortably) was when I did a Paige listing for $45 plus $15 shipping in order to cut down on the fees--buyer wasn't comfortable with going directly through PP, though now that they cover SNAD claims for off-Ebay stuff, nobody should be worried about that anymore.

post #7 of 12
Thread Starter 

Im going to go directly through paypal to avoid the ebay fees in then. THanks so much!

post #8 of 12

^Yeah, that's probably a better idea--Ebay still doesn't like it because they miss out on the obnoxious FVFs, but it's not any less safe for the buyer (contrary to what Ebay tells them). On my listings I've actually instituted a free shipping offer in which they can go to my ME page, and on that I have a link to my email at which they can ask about free shipping. There I explain the direct invoice thing--and that way it doesn't go through Ebay's messaging system where they can possibly see it. (I think for what I described earlier, the offer thing, they might be less likely to catch it--could still be a good idea to go through email though)

post #9 of 12

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Edited by bretty - 6/13/11 at 8:12pm
post #10 of 12

To echo what was said above, if you do a direct invoice, do NOT message about ti through eBay messages.  You WILL get caught eventually and they'll shut down your account.

post #11 of 12
Thread Starter 

thanks. I will be sure to not use their messaging system. They are like the SS or something.

post #12 of 12
Quote:
Originally Posted by cander49 View Post

To echo what was said above, if you do a direct invoice, do NOT message about ti through eBay messages.  You WILL get caught eventually and they'll shut down your account.



 ooooof, did they nail you or someone you know for this? I'll be more careful about it then--while many buyers have gone ahead and emailed me about the free shipping program, sometimes I'll just blurt out the invoice stuff when someone lowballs me on a pair (and I reply that that's the only way I'll lower the price on an item)...I mean, now that PayPal actually handles SNAD claims for off-ebay transactions, it's not like Ebay can legitimately say it's safer to go through there, but still.

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