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Help with Fake Seller on Ebay

post #1 of 14
12/3/04 at 3:27pm
Thread Starter 
I would like some advice in dealing with a seller on Ebay. I originally posted details about my transaction here: http://honestforum.com/bbs/viewtopic.php?t=246

Long story short: I purchased fake X-Rotucks, fought with the seller to get them to issue a refund, angrily sent them back the jeans. The seller received the jeans today and it has only gotten worse. The seller has said the following to me:

"Hello buyer i received back the item today, Can you leave me my feedback i will leave positive for you and i will give you your full refund. thank you....."

- I told him I would only leave feedback after I received my refund, he had already said he would only issue a refund if I left positive feedback. He then went on further in his latest email to say:

"This is my policy, i will like to have my feedback received first so you dont go and put lies. I have sold over 15 pairs of diesel jeans and you are the first to complain. You seem to know knothing about diesel and is only following the advise of others. All my products are verified before purchase, i will in nyc the fashion capital of the world. Thank you....When you purchased i sent extra pictures, of the inside tags the outside and you knew they were real. Maybe when you received them you came into a little cash flow problem and couldnt afford to keep them anymore. I had a few buyers who have had that problem. "

IMO don't deal with discounts23, or patriotsone@aol.com. I have all emails for proof. All I know is I have contacted my Dad who is one of the better lawyers in the country and he can settle this for me.
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post #2 of 14
12/3/04 at 3:43pm
If the seller sent you fake jeans, I don't know why you would trust him to refund you. You know he's just pulling this so that he won't get negatives and can continue screwing other people. I would've insisted upon the refund before I sent the jeans back, and if the seller refused, I would have threatened to report it to ebay, paypal, etc. This usually scares the sellers into refunding you... If not, well then report them, and make sure you follow up on it. Ebay will likely suspend the users account, and paypal could possibly (though probably unlikely) refund you. If paypal refuses to, you should try paying with a CC via paypal so you can issue a chargeback. Either way, never link your pirimary bank account to your paypal account, because they like to do scum-bagish moves and withdraw funds from your bank account if you issue chargebacks. After you recieve your refund, post the negative anyway. People need to know about the scum that sell fakes.
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post #3 of 14
12/3/04 at 3:53pm
Thread Starter 
Quote:
Originally Posted by benchang1
If the seller sent you fake jeans, I don't know why you would trust him to refund you. You know he's just pulling this so that he won't get negatives and can continue screwing other people. I would've insisted upon the refund before I sent the jeans back, and if the seller refused, I would have threatened to report it to ebay, paypal, etc. This usually scares the sellers into refunding you...
Truth is I didn't trust him. We went through probably 5 emails back and forth, where I said I wouldn't sent them back until I got my refund. He wouldn't have it and said that he must have the product first. UPDATE: I have finally received my refund, after a hell of a pain in the ass. I want to know what I can do now to:

a) Protect my good ebay name
b) Report him to ebay/paypal
c) Still leave neg. feedback to alert future buyers

Is there is a best practice to be followed, when doing something like this to achieve all those goals?
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post #4 of 14
12/3/04 at 4:07pm

First off

First off contact the company that made the product and tell them you want to talk to their fraud dept. Make sure you get his Ebay id. and then they will vero him. Also, since you kept copies of his emails send them to Ebay.
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post #5 of 14
12/3/04 at 4:07pm
Most likely he'll post retalitory feedback, if you post a neg., saying something like "REFUND OFFERED AND BUYER STILL UNHAPPY!! IMPOSSIBLE TO PLEASE!!" If you want to avoid this, I guess you could leave feedback on the 90th day after the transaction has ended. This is the last day allowed to leave feedback for a transaction, and, if he doesn't see it that day, he won't be able to post retalitory feedback.

Another thing you could do is to post a neutral. You might get a retalitory for that as well, but it is a little less likely. Neutrals are less effective though, especially against a seller who has 100% rate.

In any case, make sure you post about the difficulties of getting the refund after the fake was discovered, and the threat of leaving pos. fb before the refund would be issued.
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post #6 of 14
12/3/04 at 4:08pm

Re: First off

Quote:
Originally Posted by John Gotti
First off contact the company that made the product and tell them you want to talk to their fraud dept. Make sure you get his Ebay id. and then they will vero him. Also, since you kept copies of his emails send them to Ebay.
Diesel doesn't VERO on ebay... hence all the abundant fakes. Contacting the company, IMO, will do you no good.
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post #7 of 14
12/3/04 at 6:28pm
Thread Starter 
Quote:
Originally Posted by benchang1
Another thing you could do is to post a neutral. You might get a retalitory for that as well, but it is a little less likely. Neutrals are less effective though, especially against a seller who has 100% rate.
What's sad is, I told him point blank to have no confusion what I would put in his feedback until it got out of hand. I said, "Listen, you can insult me all you want. You can think I will spread lies about you. You can think what you want. But one thing you can't do is hold my money hostage over my feedback. I plan to leave a neutral feedback, saying that the jeans I received were fake, you issued a refund (?), but you tried to force me to leave positive feedback. I don't see any lies there."

I would like to do the 90th day feedback, but I don't want him to gain the business of all those people in the meantime. I don't sell nor buy very many items on ebay but when I do I follow very good practices. I really want to protect others but I also don't want it to hurt me.
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post #8 of 14
12/3/04 at 8:37pm
There is another thing you can do, although it will take a lot more effort. You leave a negative fb, and, if he posts a retalitory negative, you can contact eBay/SquareTrade. SquareTrade is basically a peer-mediation/arbitration system endorsed by eBay. They get both parties to come together, hear out each side, and make a decision. They will either choose with withdraw the negative feedback from one party, whom they feel is correct or mutually withdraw both negatives from both parties (thus, leaving like a "neutral", the comment will stay, but it won't hurt his rating)

In your case, I highly doubt they would side with the seller, and withdraw just his feedback, so you don't really have a lot to lose. Worst case scenario, I could see, would be both feedbacks would be mutually withdrawn, and your negative wouldn't really count.

I'm not sure whether or not SquareTrade costs a fee, but I know it is a hassle and takes a little bit of time. Just another alternative you could consider.
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post #9 of 14
12/4/04 at 4:48pm
Squaretrade resolution services are only available if the seller was a member of Squaretrade.
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post #10 of 14
12/4/04 at 4:54pm
I was incorrect - they do have some online resolution process without human intervention that is free. However, if you get a human involved to actually look at the case (a necessity in yours), you will have to pay.

If the seller was a Squaretrade member, the human mediator option would be free to you.
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post #11 of 14
12/4/04 at 4:59pm

.

Diesel doesn't Vero on Ebay? Awesome!! I think I foud something to sell on Ebay.
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post #12 of 14
12/4/04 at 5:37pm

Re: .

Quote:
Originally Posted by John Gotti
Diesel doesn't Vero on Ebay? Awesome!! I think I foud something to sell on Ebay.
Do I smell a ban here...?
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post #13 of 14
12/4/04 at 7:43pm

Ben

Hey Ben why don't you get a life I was kidding. i wouldn't want to belong to a board that banned you for having a little fun. Is this Ben Dover from W411?
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post #14 of 14
12/4/04 at 8:30pm
You don't want to be on this board, then leave. You don't contribute much anyway.
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