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OT: ebay rant...

post #1 of 20
Thread Starter 
So, I sold a pair of Kiss in Stellar to a buyer in Canada. This is the message that I received from her today:

Quote:
I received my item today and was a little shocked to see that I had to pay $18.54 for customs & handling. I have been buying things on ebay for 5 years and I have NEVER EVER had to pay customs. I just want to let you know that this will affect the feedback that I am leaving you and that I will most likely never shop with you again.


This is my response to her:

Quote:
I have a few questions for you:

Did you receive the jeans in a timely manner? Yes.

Were the jeans as described? Yes.

That was my end of the transaction that I completed. You paying customs has nothing to do with me, but the country that you live in. I do not make up the laws for Canada. Your comments are accusatory and make it seem like I told them to charge you customs fees...that is out of my control.

Leave feedback how you see fit and please don't shop from me again...doesn't make a difference to me.

WTF is wrong with people???!!! I keep forgetting to add a disclaimer about customs fees and such in my auctions...guess I won't be forgetting that next time. I'm blocker her from my auctions!!! Ugh...I hate ebay!!!!

/rant
post #2 of 20
I wonder if she actually believes you're at fault for the customs fees or if she was just frustrated and felt the need to blame someone.

How silly....
post #3 of 20
Thread Starter 
^I suppose she does. Apparently she "has been buying on ebay for 5 years and has NEVER EVER had to pay customs"....yet I check her feedback and she only has 4...WTF??? Maybe in those 4 transactions she got lucky and never had to pay until my sale....great, just my luck!!!
post #4 of 20
yeah, i dont really understand how that customs & handling works. Are they supposed to charge everytime it goes to Canada? because ive only been charged once like 5 bucks.
post #5 of 20
It's eBay. It's one feedback. It's not a big deal.

The lady is obviously a bitch, don't let her ruin your day. If your future customers see a bad feedback from her about customs, at least it's about something out of your control. That shouldn't negatively influence your sales.
post #6 of 20
Thread Starter 
^Yeah, I don't even care about the feedback, since it's not 100% anymore (thanks to my husband...lol). This buyer is INSANE. This was her response:

Quote:
Since I feel that this transaction was not handled in an appropriate manner, I have reported you to Ebay. All fees should be outlined in the description, and since you are the only seller that this has happened with, I have to question it.
WTF??? I don't even know how to respond to her...I'm so pissed right now

How exactly did she think that I would handle it, by refunding her the customs fees? I DON'T THINK SO!!!! "All fees should be outlined in the description...", correct me if I'm wrong here, but she is shopping on ebay US...not ebay Canada, I mean, to the Canadian's on here, help me out....you are aware of the customs fees that might incur right? Am I just being naive or is this buyer just clueless?
post #7 of 20
Yeah, ive heard some horror stories about customs fees, but if i get the fees i just pay, no reason in complaining about it. On another note, you should post her address up so we can send her some not so nice gifts...
post #8 of 20
Quote:
Originally Posted by denim_addict View Post
^Yeah, I don't even care about the feedback, since it's not 100% anymore (thanks to my husband...lol). This buyer is INSANE. This was her response:



WTF??? I don't even know how to respond to her...I'm so pissed right now

How exactly did she think that I would handle it, by refunding her the customs fees? I DON'T THINK SO!!!! "All fees should be outlined in the description...", correct me if I'm wrong here, but she is shopping on ebay US...not ebay Canada, I mean, to the Canadian's on here, help me out....you are aware of the customs fees that might incur right? Am I just being naive or is this buyer just clueless?

It should be completely legal to punch ingnorant people in the throat. I could do it ALL day long. I HATE people like that.

What is her user ID?
post #9 of 20
Your buyer is completely clueless about the country she lives in. In Canada you are subject to taxes if the item is over $20. The reason why she *may* have gotten away without paying taxes over the last 5 years is because the custom taxes can sometimes be seen as a hit or miss. Many times the CBSA allows packages over $20 to pass without being taxed, BUT that does not mean that they are not subject to the taxes, rather the CBSA just decided to turn the blind eye. As a seller, you have no control whatsoever over the decisions of the CBSA.

"For items valued above $20.00 CANADIAN, GST/PST and a $5.00
or $8.00 (+ tax) customs fee *may* be billed to the recipient (not all
parcels are stopped at the border)"

You may want to direct her to this site for some answers: Google Answers: Tax shipping products to Canada

As a Canadian buyer, customs should be accounted for whenever making a purchase outside of Canada over the amount of $20. Although it may be something you do not have to pay all the time by chance, you should be expecting it and calculating it into your final costs of the item before purchasing.

Although not 100% perfect accurate (as duty rates vary depending on the classification of the item) this calculator can be used to estimate additional charges a Canadian buyer may face when purchasing goods outside the border.

TheFinalCost.com - Canadian total shipping fees calculator (brokerage, duty, customs)
post #10 of 20
UGH idiots suck. I wish natural selection was a little better at its job.
post #11 of 20
It's kind of weird, I have NEVER had to pay customs fees either, untill I got my Taylor Morphines from you. But why in the hell would I complain to you LOL. Some people are just weird.
post #12 of 20
Thread Starter 
Thanks Adelyn for the info...very helpful

Brad...I guess it must be me
post #13 of 20
Some eBay buyers are stupid. I had a buyer from the UK who did not want to pay taxes for a package not accept shipping. What a hassle. I even had it spelled out in my auctions in red bold 18 point foint that I am not responsible for customs and taxes, which I have no control over, an if you cannot accept these terms, please do not bid. Yet they still bid and get shocked when they pay a tax bill.
post #14 of 20
Sorry about that. I know it is super frustrating to deal with buyers who do not know any better. Instead of blaming you, they should do a little more research Canada Post - Customs Requirements and then know better next time. I wish that when they put a bid, something about customs pop up for them and they have to click "ok" that they read they could be charged custom fees. I guess one more thing for ebay to add to their features.
post #15 of 20
About half the time I have to pay custom fees. I hate it but there's nothing we can do about it (unless the seller marks it as a gift which I have had some people do and I love them for it!) But I know that technically since I purchased goods, then yes, I have to pay custom fees. Geez. I think she knows it too, but just wants to see if you don't know much and will be fooled into paying her back some money.
Once I bought a GPS on ebay and got it for a good deal but the seller put on the retail price (like $650 and I got it for just under $200) and had to pay $75 in custom fees at my door. I was not happy because I wasn't expecting it to be that much but I was mad at stupid Canadian custom rules, not the seller (ok maybe a bit mad at the seller for not putting what I paid, but I didn't demand some money back form them).
post #16 of 20
You need to back off this customer and don't irritate her any more. She's not f*&^cking around , she sounds crazy. Just give her the $15 and try to work things out. Listen for the $15.00 it's really not worth having any open cases. I doubt you'll be thinking about $15.00 next week , IMO.
post #17 of 20
Thread Starter 
Quote:
Originally Posted by lpalma121 View Post
You need to back off this customer and don't irritate her any more. She's not f*&^cking around , she sounds crazy. Just give her the $15 and try to work things out. Listen for the $15.00 it's really not worth having any open cases. I doubt you'll be thinking about $15.00 next week , IMO.
Well, I was never really "on" her to "back off her". I haven't heard from her since the last message about her reporting me to ebay and I never responded to that message either. I haven't received any feedback from her nor has ebay contacted me about a poor transaction. I don't know if she is still persuing it. I don't think I need to give her anything...I would rather take the negative than to appease her.

I guess for me, it's the principle. All of the Canadian's here have said that they are aware of possible customs fees when purchasing outside of their country, so why should I give in to this buyer? Even my transaction with Brad, he had to pay customs, but I don't here him asking me to pay for it. I don't care if it's $1, $15, or $100...I don't feel that I should be treated like I am in the wrong here.
post #18 of 20
Quote:
Originally Posted by denim_addict View Post
Well, I was never really "on" her to "back off her". I haven't heard from her since the last message about her reporting me to ebay and I never responded to that message either. I haven't received any feedback from her nor has ebay contacted me about a poor transaction. I don't know if she is still persuing it. I don't think I need to give her anything...I would rather take the negative than to appease her.

I guess for me, it's the principle. All of the Canadian's here have said that they are aware of possible customs fees when purchasing outside of their country, so why should I give in to this buyer? Even my transaction with Brad, he had to pay customs, but I don't here him asking me to pay for it. I don't care if it's $1, $15, or $100...I don't feel that I should be treated like I am in the wrong here.

pshhhh tell her to only buy from Canadians then & just make sure you follow up to her neg. feedback & let everyone know shes ridiculous! )
post #19 of 20
^Sellers can't leave negative feedback anymore.
post #20 of 20
Quote:
Originally Posted by accelerati0n View Post
^Sellers can't leave negative feedback anymore.
this i know!!!!!!! Makes me angry i meant follow up to her neg. feedback
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