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PayPal refusing to allow me to appeal !

post #1 of 4
Thread Starter 
We sold a *shrink-wrapped*, unopened box of software on eBay.

After receiving the item, the buyer claimed that not all of the software was in the box so he filed a complaint with PayPal.

I responded that:
1) the box was shrink-wrapped and unopened
2) the item description came directly from Microsoft and I linked to the Amazon page for the details

Therefore, there is no way that the product was not exactly as advertised.

Yet despite this, PayPal awarded the decision to the buyer.

PayPal then stated that the buyer would send the item to me in its original state and that I would have to pay the money back.

A month later the software arrived - the plastic box is broken and the liner notes are torn. As a result, I can no longer sell the software.

I called PayPal to tell them that the buyer did not adhere to their own resolution steps.

The PayPal representative told me that she will not talk to me until I pay them $3,000. I can't even appeal the decision. She told me that the issue would go to collections and hung up on me.

I'm all for keeping the Internet safe from fraud, but it should be fair for both buyer and seller. In this case, we were fine with returning the $$ in exchange for the product, but the product has been damaged and is no longer sellable.

Are there any options available to us?

Thank you in advance for any guidance,
Krista
post #2 of 4
I can understand your anger, my friend, I also encountered this kind of troublesome thing. a customer ordered 2 shoes on my website, and we send to him very soon. after that he never come again, but about 2 months later, he filed a complaint with paypal, I do not know why? I was so surprised, for he never come again later. now our manager is comminicating with the paypal company. i hope this matter can be solved soon.
post #3 of 4
The dispute is over with so really PayPal is done with you. Harsh but true. PayPal wouldn't be helpful anyway.
Why would you need to pay $3,000 for the PayPal representative to hear your side of the story anyway?
Try emailing support. Email has always worked best for me when it comes to PayPal.
post #4 of 4
I am also curious what was the $3k for? Makes no sense.
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