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Would you pay shipping fees twice?

post #1 of 5
Thread Starter 
A buyer recently bought some items from my eBay store I was selling for a friend of mine. She paid promptly, and I shipped the next day using EMS to Germany. The package was declared "undeliverable as addressed" and was then lost for a while because my return address got cut off when I printed the postage.

I see this as her fault because obviously is something wrong with the way she entered in her address. I have shipped various packages to Germany over this past month and have no problem except for this one. Even splitting the charges with her (as she has proposed) requires me going and getting money back from my friend.

I'm curious to see what other people would do in this situation. I'd prefer not to get a negative feedback but I'm not really sure I want to be out $30 to ship it again.

One solution I am considering is saying since she is willing to split the charges, she can pay half the shipping cost for a non-EMS shipment.
post #2 of 5
Well if she entered the address down wrong I think she ought to pay for it to be shipped back. I think you are being generous paying half. If you wrote the address down wrong that's a different matter.
post #3 of 5
Has she confirmed the address? If she gives it to you again and it's spelled differently than the one you used to mail it out, then I wouldn't bother offering to pay half for shipping since it's her fault.
post #4 of 5
Thread Starter 
I ended up having her pay half the shipping cost of EMS and did Priority...which still cost me $13 out of pocket. I'm annoyed at the situation but my "no nonsense" attitude has gotten me negs in the past so I decided to just go with it.
post #5 of 5
it's really annoying to deal with those kind of problems,but sometimes you just have to deal it once in awhile. co'z in the end you dont want them leaving you some nasty feedback.
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