Originally Posted by billbonesknows
^exactly...Benny take your money out IMMEDIATELY! ALSO ALWAYS SHIP WITH TRACKING SO YOU ARE PROTECTED OR ELSE YOU CAN GET FUCKED...
Paypal is a huge piece of shit that doesn't protect buyer's nor sellers...if you get fucked as a buyer they won't help you get your money back if the seller has nothing in their account...paypal will in NO MEANS EVER PAY YOU THEMSELVES...under 0 circumstance...
I agree with Bill, I've never shipped anything to anyone w/o tracking. I'd rather have a neg Paypal account than have neg Bank account.
Here are some tips from a pro ( Treasurehoard)eBay Guides - How to win a Paypal dispute for Buyers and SellersSellers:
Ok, first thing I am going to tell you is it’s basically impossible to win a Paypal dispute against a buyer if:
- You don't have a qualified Verified Business or Premier Account
- You ship to an unconfirmed address
- You ship without tracking (Print shipping labels online with USPS and receive free tracking)
- You ship without signature receipt on items $250 or greater
You don’t follow these 4 steps and you have no chance whatsoever. Consider your item and money history! Maybe you’ll get away with it for 1 or even 100 sales but it only takes 1 chargeback from a buyer of a $200 item to teach you a valuable lesson. I had almost 800 sales before a buyer using a stolen credit card ripped me off. It was only $30 but sometimes I am selling comics for a few grand
! Just imagine getting ripped off for $1000. THAT’S GOTTA SUCK!!!
Here are 3 more rules that I use to reduce the risk of Paypal disputes:
#1 Rule of Paypal for me is drain all the money I don’t need in there.
- Describing your item honestly and provide clear photos showing the item and condition.
- Shipping with in a reasonable amount of time. Paypal defines this as 7 days from the date payment was received.
- Insure the item against loss and damages.
If you leave your money sitting around and Paypal flags the account your entire account can be frozen. People have lost a lot of money this way. It has wrecked people’s businesses and lives. Make sure you take your money out on a regular basis! If you haven't already you should really read the Paypal User Agreement now to avoid this sort of hassle.
So, go to Paypal right now and set up your account to a business or premier account. It’s simple to do and it is now mandatory to have an account that accepts all forms of Paypal payment if you accept Paypal on an eBay item.
Next go to My Accounts Profile -> Selling Preferences -> Payment Receiving Preferences. Select the option “Block payments from U.S. users who DO NOT provide a Confirmed Address.”
This deals with all the U.S. buyers who don’t have a confirmed address. In fact it will even walk them through confirming their address, which any honest buyer will do. From this point you can also block all international payments too.
This is because both Canadian and UK buyers can confirm their accounts. I do let other international buyers know that I don’t accept Paypal from unconfirmed addresses in my auctions. If they are honest buyers it’s not a problem for them to get a money order, cashiers check, or use their credit card with Bidpay
All the major shippers offer tracking and signature confirmation. I also highly recommend insurance
. It’s the seller’s responsibility
to make sure the buyer gets the item. If you ship without insurance and the tracking says the buyer didn’t receive the item, and they file a dispute, you will lose. If the postal workers doesn’t scan your delivery confirmation slip when the package is delivered then you will lose an item not received dispute.
So you followed all those steps and now a buyer files a dispute against you and escalates it to a claim. You now have to respond to Paypal. The seller has 10 days to respond to the buyer’s dispute. If you DO NOT respond you lose automatically.
You have 3 options:
Unless you are at fault choose disagree. If you are at fault you shouldn’t be trying to win a dispute against the buyer, because I can guarantee you have no chance of winning against any buyer who knows how to win a dispute. Paypal always sides with the buyer as long as the buyer gives them information proving their claim.
You have the option to give the buyer a partial refund at this point. In most cases you do not want to do this. There are some buyers who are con-artists. They file disputes just to get a partial refund on items. Basically they have no problem with the item they just want to save more money and find it easy since many sellers will just cave into a partial refund just to get Paypal to release the hold they place on their money.
If the buyer has a legitimate reason to ask for a partial refund you might want to consider it. For example a button is missing that you didn’t notice so the buyer wants to replace the button and keep the jeans. Just cover the cost of the repair and the buyer will be happy.
Now you need to provide Paypal with details of your transaction including tracking, signature confirmation and anything else. Any info you can provide to disagree with the buyer’s claim is helpful right now. Photos of an item that is undamaged, certificates of authentication, anything that you think will be in your favor. If you can’t provide the details, you lose.
At this point a Paypal Dispute Resolution Specialist is assigned to your case. The specialist will request information from the buyer. Usually this involves an expert in the field of whatever item the dispute is about. If the buyer can’t provide the information with in a certain number of days then you will win the dispute.
As long as the buyer has a reasonable claim and can provide information backing it up chances are you will lose. So if you sold them a fake pair of jeans or a comic book that is in Fine condition that you said was in Mint, you are screwed. You have no chance to win unless the buyer gives up. Which if the buyer is anything like me and pinches all his pennies, you are in big trouble!
If the buyer wins they must now ship the item back to you in the condition received. At this point you should have some photos of your item ready just incase they try to pull a fast one. Like swapping your comic that was in great condition for one that is all torn up, or a fake pair of jeans for your real ones. If this happens, immediately contact Paypal
. Take photos of the new item and get ready for a huge drama.
Now I know maybe this didn’t help you much as a seller because you are now thinking it’s impossible to win. Well no its not. The way a seller wins disputes is not by trying to fight the buyer after the fact. Sellers win through prevention. If you follow all the steps listed above and are selling quality items you don’t have anything to worry about in the first place. Except those occasional crazy buyers who want to try and tell you the item they received is a different color than you described and they want a $3 partical refund! Ask them what color it is and they might say something like no color. To which you might respond so its invisible.
That concludes this lesson. Class dismissed.
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