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How can I win my paypal dispute? Damaged during transit.

post #1 of 29
5/14/08 at 11:26am
Thread Starter 
The buyer filed a claim with paypal because the make-up I sold her (internationally) was "smashed" while being shipped. I offer full insurance for this reason alone, which she turned down. Anything I can do? The item was wrapped in its original boxing and additionally wrapped. I purchased it from ebay and received it shipped to me in this same condition with no problems. She's of course stating that it wasn't shipped properly.
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post #2 of 29
5/14/08 at 11:29am
offer her a little bit of hush money.
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post #3 of 29
5/14/08 at 11:35am
Insurance is not the buyers responsibility, it protects the seller. =( You will most likely loose, I would just refund her.
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post #4 of 29
5/14/08 at 12:02pm
Quote:
Originally Posted by poorPOOHbaby View Post
Insurance is not the buyers responsibility, it protects the seller. =( You will most likely loose, I would just refund her.

She is completely right.
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post #5 of 29
5/14/08 at 12:40pm
Has she sent it back?
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post #6 of 29
5/14/08 at 1:31pm
Thread Starter 
No she hasn't. Hasn't provided pictures either. I'm some what leary, I don't think she is telling the truth.
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post #7 of 29
5/14/08 at 1:33pm
Thread Starter 
If insurance protects the seller, that's stupid. I hate paypal. I guess I could falsely file that all my items that I have bought in the past have been "damaged" since insurance was never offered. Their policy just promotes fraud.
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post #8 of 29
5/14/08 at 1:50pm
Paypal aside, its the seller who would have to file for the insurance claim anyway so the burden is always on the seller.
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post #9 of 29
5/14/08 at 3:20pm
Even if she did buy insurance wouldn't she need to have the item to file the claim?
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post #10 of 29
5/14/08 at 3:37pm
Quote:
Originally Posted by sultrysiren View Post
Even if she did buy insurance wouldn't she need to have the item to file the claim?

Im not sure how this works because I've never had to do it.

Perhaps someoen who has filed a claim with USPS could chime in?

I just know in my situation I had insurance through UPIC so that wouldve required the buyer to submit an affidavit saying they never received the item. I have never had something damaged in transit, only nondelivery so Im not sure how they handle things that are damaged.
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post #11 of 29
5/14/08 at 3:52pm
Thread Starter 
For international shipping, do you know if when you buy insurance it comes with an automatic tracking # to prove it got lost in transit, or is track and insurance separate?
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post #12 of 29
5/14/08 at 3:58pm
That sucks but I am surprised she hasn't provided any pictures to show the damage.
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post #13 of 29
5/14/08 at 4:40pm
Quote:
Originally Posted by pmpkn42 View Post
For international shipping, do you know if when you buy insurance it comes with an automatic tracking # to prove it got lost in transit, or is track and insurance separate?
I know that priority and express international (excluding pri flat) come with auto insurance.

I have never purchased insurance on an international item in addition to the already there coverage.
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post #14 of 29
5/14/08 at 5:04pm
Thread Starter 
Ok, do you know how much insurance comes with priority (up to what dollar amount)?
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post #15 of 29
5/14/08 at 7:46pm
Look at your copy of the shipping label.
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post #16 of 29
5/14/08 at 7:55pm
Thread Starter 
I'm asking for future references, I didn't send the item priority. /\
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post #17 of 29
5/14/08 at 8:17pm
^^Well if thats the case maybe the buyer isn't lying about it being ruined.
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post #18 of 29
5/14/08 at 8:58pm
Its really random for priority, and I think its different amounts for different countries. Yesterday I sent out two large boxes, one to Sweden and one to Singapore and each came with $46.42 (some crazy amount like that)

Express mail comes with $100 auto insurance.
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post #19 of 29
5/15/08 at 1:59pm
I could see powder make up being smashed in transit. Occasionally it smashes in your purse. The buyer providing a picture doesn't necessarily prove it was damaged in transit. The buyer could have dropped/damaged it. Maybe ask the Buyer to return it for a full refund? That's what would happen if you bought something from Sephora or if you were sending jeans that were damaged you'd want them back before refunding.
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post #20 of 29
5/16/08 at 9:05am
I don't know much about shipping items internationally since I don't offer that option but I do know it is the sellers responsibility to get the item to the buyer in the condition purchased. So you will lose the paypal dispute but before she gets her refund she will have to return the makeup with tracking & as soon as the tracking shows it was delivered then she will get her refund (this happened to me in the past).

I only had to deal with insurance once and it was recently the buyer sent me an item and it fell out during transportation so all I got was an empty box. I took the box to the post office they gave me forms to show the item was shipped properly & I had to fill out my portion then send the forms to the seller to finish filling out and bring to their post office to turn in. There is an option on the forms for the seller to get mailed the refund or the buyer. They ended up mailing two money orders one for the shipping cost and one for the price sold for which had to be proven by giving a copy of the paypal invoice with the paperwork.

Sorry to hear this happened to you, even if you pack it well I swear sometimes they are so rough with packages especially small ones like makeup that get crunched under huge heavy boxes.
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post #21 of 29
5/16/08 at 9:57pm
Thread Starter 
Good to know, trust me, I'm requiring insurance from now on! I've learned my lesson!!!
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post #22 of 29
5/18/08 at 3:10am
My understanding is that Insurance is NOT available when shipping Internationally using PRIORITY Mail. I know it is included with Express Mail but I'm almost 100% sure that it isn't available with Priority Mail (International).
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post #23 of 29
5/18/08 at 6:13am
You can purchase insurance on PMI so long as:

1) You use the PARCEL service (and not the flat-rate envelope) and

2) You purchase the insurance at the post office. Edit: just checked click-n-ship and it let me buy insurance to canada on a $400 declared-value parcel ($5.55 cost)

Also that random amount you mentioned is a limited indemnity which is automatically added to PMI shipments and is based on the weight of the package (hence the strange amount). Any insurance that you purchase will override this limited indemnity.

MUCH of the confusion here is that people assume that "Priority Mail International" is the same no matter what packaging you use. If you use the flat-rate envelope then what you are doing is sending first-class mail, no matter what the outside of the package says. You're only truly getting the benefits of PMI (tracking - full in some countries, and insurance) if you ship using the parcel service.
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post #24 of 29
6/6/09 at 8:44am

This idiot four days ago put in a forum same as this

Hi all. This fool recently laaunched discussion board same as thisskoede online but I have trouble making the coidng part running.Is this forum founded on DeusBBS ?
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post #25 of 29
6/12/09 at 8:09pm

This idiot yesterday started a board same as this

Hi. This idiot four days ago fiunded a forum site comparable tok thisbodeling but havingg pain making the forum right.Is this site established on LysKOM ?
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