I feel the same after my experience with this store. I tried calling during normal business hours and the phone just rang and rang. No answering machine or service. That's the first clue, to me, of an internet storefront business.
Ordered what I thought were the same frames I currently own as a backup should mine break. I got them and the appearance was different (different earpiece design). When I finally got a hold of someone I was told that "can be just an update of the same model ". I took them to an optometrist and was told that my lenses would not fit in the opening. Why would the manufacturer update the frames so the lenses no longer fit? Doesn't make sense for them to do that. Once they make a change like that, they become a new style of frame. Lenses are specifically cut to fit frames and I know that the information I provided them was for my frames.
I am now being charged a 20% restocking fee. I let them know that it's not right. It's their policy was what I've been told. You can assume that they are ordering them elsewhere, maybe China. With all of the frame knockoffs out there, you can't be too careful.
