Originally Posted by viv
xxxfordiexxx How did you get a refund? was it through paypal and did you have to send the boots back? Did you leave house-of-designs a neg? Sorry for all the questions.
I sent my boots to deckers who told me they are fake and they are sending me a real pair instead.
I just emailled her and told her I thought the boots were fake. They arrived (I had two pairs from her, one for a friend and one for me) I thought they'd be fine as she had a lot of positive feedback. The two boxes were just held together with brown parcel tape with the postage label stuck to them, so they were quite battered by the time they arrived. Without even having anything to compare them to I knew they were bad quality and fake. She told me they weren't fake, they were just made in Australia rather than China but I could have a refund if I wasn't happy. She did refund me the whole amount I paid but it still cost me £44 to send the damn things back. I should've negged her really, but I didn't because at the time I thought her story may be true so I gave her the benefit of the doubt. I've since found out that only the really old Uggs are made in Australia. I've found these guides to be quite helpful in my search for authentic ones :-eBay.ie - UGG Reviews & Guides
What you need to remember is that an Ugg is a sheepskin boot- you can buy Uggs that are genuine 'sheepskin boots' but are not the Ugg Australia brand-which as you know, are made by Deckers and are the ones most faked.
I'm pleased to hear that deckers are sending you a real pair-that is really nice of them and good customer service and yes, the refund was through paypal. Please make sure you neg House of Designs (although you'll most l;ikely get one back) I wish I did now.