It makes it so much harder to tell authenticity of items when these sites steal photos. I owe gratitude to this forum for hundreds of dollars in savings! I would have never known the things I was going to buy were fake. Not just from eBay but, other sites as well. I was very naive & I still am actually. I knew nothing about the counterfeit market. When I thought of something "fake" I thought that meant things that were replicas or designer inspired, but not actual FAKES!
The only thing that saved me from wearing head to toe fakes is poverty!~lol! And of course leesamarie, and my first pair of TR's. This site is an incredible asset.
I think It is still illegal to sell, buy, trade, anything that has a name tag on it that it isn't. I'm sure someone w/ more knowledge in that area could say this better. Even if the seller doesn't say it authentic, or if they say they don't know. Like if the item says "Juicy Couture" & it is not, it doesn't matter how you list it, it is still illegal. Things can be designer inspired but cannot carry the designers name or logo. And I THINK that you can turn that person into their local Federal dept.
Do you have to pay for S&H both ways to get a refund? I would tell her you will send it w/ DC to her local Federal Dept. & if she feels her item is authentic then she can go pick it up there. But, tell her before she does that this crime is punishable by fines & imprisonment....so be damn sure! LOL.
Anyway, sorry that you're having to deal w/ this crap & good luck w/ whatever you choose to do.