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bad experiance with TR customer service - Page 2  

post #26 of 55
maybe i should lock this thread but it's an interesting topic. no flaming please. i'm seeing some specks of fire and lets make sure it doesnt grow, thanks! :P .
post #27 of 55
im gonna abstain from saying anything but.. where are Nordstrom Racks, are they like an Off 5th Saks outlet?.. ive never seen one before
post #28 of 55
yeah i have personal opinions too but everytime i pitch in on a controversial subject, there's always the chance that the proverbial nut misreading my posts and trying to get all negative.
post #29 of 55
Quote:
Originally Posted by ForAllTrueCitizens
im gonna abstain from saying anything but.. where are Nordstrom Racks, are they like an Off 5th Saks outlet?.. ive never seen one before
yeah they're like off 5th-BUT BETTER! more discounts and stuff-they have a lot of them in CA(Howard Hughes Promenade, Ontario Mills Outlet)
post #30 of 55
tigistylist - I am curious to know why you feel the need to be so passionately defensive of TR.

The jeans were real, and it sounds like the ripping on them is the exact same ripping that happened on yours. I have heard of other instances of ripping in the same area, which makes it seem like this vulnerability to ripping in this area has something to do with the design.


Anyway, I don't see how TR would ever replace a fake item with a real one, whether the customer is a student or not.

On the other hand, I can understand the financial motivation for them not wanting to replace an item.
post #31 of 55
Quote:
Originally Posted by aerobicgrl
Yes, she threw in that she'd send new jeans but not before treating poprocks like she is 2 inches tall.
I thought TR WASN'T sending a new pair of jeans to replace poprocks' b/c they said hers were fake...she is just getting the old ones returned. Where in the letter did they say they would give her a new pair (maybe i am blind )
I thought for a sec that it was a possibility that the jeans were fake (not b/c the forum member was dishonest, but b/c Nordstrom Rack has fakes.) but the thing with the pockets ripping seems to be a common problem among auth TRs. As long as they are 100% auth, I dont care where they came from - it is b.s. that they would rip like this. I used to buy cheap jeans at Kohls and they didnt have any problems like this after dozens of washes, so $200+ jeans should hold up just the same.
post #32 of 55
Quote:
Originally Posted by poprocks86
then she sent me this:

I am sorry you are frustrated, but when you buy something from a store, if you want to return it, you need a receipt. Furthermore, when you return an item, generally you take it back to the store where you bought it from.

True Religion has NO OBLIGATION to send you a new pair of jeans. Nordstrom Rack needs to replace the jeans you bought from them because as you have said they ripped after you wore them TWICE in more than 30 days (which in itself is questionable).

At any rate, I feel bad for you because you are a student, and for that reason and that reason only I am going to send you a new pair of True Religion jeans in your size. I can’t promise they will be the exact same wash, but I will do my best. I will get you a stretch pair of 27’s."
----

gee...thanks for feeling sorry for me. i never asked for you pity in the first place....

she OBVIOUSLY couldnt tell me they were fake 'cause they weren't and she OBVIOUSLY doesn't listen either. i sent her the racks return policy. and i told her why i wore them so few times (waited forever to get them hemmed and didnt pick the jeans up until two weeks after i dropped them off at the tailor)

Quote:
Originally Posted by aerobicgrl
Who wrote that response? A cust service rep?
it was the director of operations. she was mean!!!
At the top I think is where she offers the replacement pair because she feels sorry for poprocks because she is a student! I didn't realize "student" is such a wretched status or something. No way are the jeans fake, they were just being jerks.
post #33 of 55
How do you know for sure the jeans aren't fake?
post #34 of 55
And I mean that in the nicest way. I know they assumed that Nordstrom's Rack sells lesser quality items (which, in some cases, is quite true), but I do think that True Religion would know the difference between an authentic and a fake. They would have no need to lie about authenticity and then offer to replace it.
post #35 of 55
I think that TR rep had no idea what nordstrom rack even is. She obviously does not know about different companies ownership and that it's the same thing. If the jeans were fake, TR would've come right out and said it. No way would they replace it. They didn't want to replace it, which is understandable in itself, and if the jeans were definitely fake then they'd have an even better reason not to replace. I think she started to call them fake then backed off after realizing the Rack isn't some backalley flea market type place.
post #36 of 55
But like you were saying, the other way to look at it is that the jeans are fake and TR wasn't about to damage their relationship with Nordstrom by saying so. Instead they sucked it up and replaced the jeans, rather than inspire consumer insecurity at a store that is probably one of their huge accounts. I just think that's less likely based on the tone and attitude of the TR rep.
post #37 of 55
Thread Starter 
the tr rep had me send the jeans to make sure that the jeans were the real deal. she received them and she never ever said anything about them being fake. she told me that nordstrom rack sells seconds, and even if these jeans were irregulars, something like this should have not happened. the only reason why she kept bickering about the whole ordeal is because i did not provide her with a receipt. i contacted the seller and she, too, didnt have any evidence of purchase. and there was no way that id send them back to the seller, have her deal with the mess, and just be some frolicking bird with no worries. i dealt with the situation myself and the rep just made things extremely difficult.
post #38 of 55
Not to beat a dead horse, but somebody asked about why aren't seconds marked IRREGULAR, otherwise her pair would've been clearly marked.

I have seen TR's at The Rack that had great big red letters "IRR" stamped in the back of the label. So, if the IRR stamp isn't there, I guess that means they weren't seconds! What I found at Nordies Rack in most cases, is that the unpopular cuts/colors go there as clearance junkies *OR* some fat-ass tried on a pair and busted a seam, ripped off a belt loop, shoved a heel through a distressing and caused a big rip, etc.

So that Director of Whatever at TR-Land wouldn't even be familiar with selling to The Rack, because that isn't where TR manages their relationship with Nordstrom's. It's Nordstrom's. Hmm, maybe TR should suggest to Nordstrom's how to manage their clearance racks too?

If I hadn't already bought my first and last pair of Joeys from Revolve, I swear this is making me mad enough that I won't buy anymore! And I'm saving my receipt FOREVER in case the pocket rips! Good Gawd!
post #39 of 55
Quote:
Originally Posted by sweetstar
Going to have to disagree with the above post! I don't think you are "being real", I think you are being lovestruck by a company that *happened* to treat you nicely. Consider yourself lucky. Have you read all of the other threads, about TR asserting their intellectual property rights over YOUR pictures and about them pulling authentic listings on eBay without so much as an explanation??

What makes you so sure the jeans are fake? Your post above seems to suggest either (1) the forum member sold poprocks a fake or (2) the jeans were purchased fake from Nordstrom Rack. Sorry hon, don't speculate. It seems these jeans ripped in the exact same place yours did. Why is it OK for your jeans to rip and stay "authentic" but hers to rip and are "fake"? Your reasoning is so stupid. <--sorry, but I'm being "real." The email from TR Customer Service doesn't flat out say they are fake. Because the buyer in this case said "I bought these from Nordstrom Rack," the CSR immediately assumed the jeans were damaged to begin with. This shows a lot of ignorance, because Nordstrom Rack doesn't necessarily sell damaged goods. Remember, Nordstrom Rack is the clearance outlet for Nordstrom.

I guess I'm confused by what you are saying. If you don't pay full price for something, then you aren't entitled to it holding up? What if you bought it with a coupon from Revolve? That would be paying a "bargain price," would it not? Let me tell you, $200 jeans...where EVER I bought them...had better not rip in the butt after a couple of wears. From what I understand, it's COMMON for TRs to rip in the butt. That's why I either dry my jeans in the freaking Dryel bag or take them to the cleaner's. Obviously, I wouldn't do that if I hadn't heard that TRs tend to rip in the butt!!!

If I remember correctly, you were excited to get your old jeans back too...and sold them on eBay to "get ahead." So don't act surprised about why someone would want their old jeans back because just ask yourself.

I strongly disagree that "TRUE RELIGION is being nice to you." Please explain to me what part of ANY of the CSR's derogatory emails was "being nice." You are jumping to conclusions my dear about calling the jeans fake.

You know how they say love makes you blind? You are so blind to how horribly TR is treating everyone and conducting its business, AND ALL BECAUSE YOU GOT YOUR JEANS REPLACED ONCE. Shouldn't you be mad that they ripped in the first place, and that you had to go through the hassle of getting it replaced? I repeat, $200 jeans should never rip in the butt! I've had $20 jeans that have taken a beating for years...never a rip in the freakin' butt or anywhere for that matter!

OK YOU JUST PISSED ME OFF! I can get kicked off this forum for what I'd like to say to you.

LOVESTRUCK! Are you insane? Love to me is a very special word. I don't love jeans, I love people, and my dog. The only things I truly love is my Dad, and my dog. I rock baseball, won't die without it. I love the way my jeans fit, but I'm not in love with any material item, or the brand etc....

NO TRUE RELIGION SHOULD NOT REPLACE JEANS OFF E BAY, OR PRIVATE SALE. You did miss a BIG POINT, she is NOT the ORIGINAL BUYER OF THE JEANS.
True Religion, can TRACK every pair.
OH! How do I know this? I worked for Toni&Guy = TIGI hair products. We do not guarantee, stand behind, or replace any product that was not bought at a salon. Not Albertsons, Walmart, etc.. We only stand behind products that we sell to authorized salons. Also we have a system to track every single product produce. When illegal product is reported, we go after the seller. The product is either, fake, out of date, or stolen. We fight diversion, and if any salon is found reselling to store, we cancel their account. We do not stand behind any product a person doesn't have proof of sale, from an authorized retailer.
True Religion has a similar tracking system. They know, like TIGI does if a product, pair of jeans is real or fake.
I have had many occasions where people bring in TIGI products to our salon, say they bought it here and it's bad. One phone call, five minutes later, and I know if the product is real, and if it was part of my shipment.
That IS MY POINT! TR knows what they sold!!!!!!
<<<<<If I remember correctly, you were excited to get your old jeans back too...and sold them on E bay to "get ahead." So don't act surprised about why someone would want their old jeans back because just ask yourself.>>>>>

First back off fast. I didn't ask or expect TR to send my jeans back. I wanted to mail them, and they told me to keep them. I had NO PLANS to sell my jeans. The only reason I did it was to buy procridt for my dying Dad. I sold a lot of my clothes to cover the costs the insurance doesn't. Maybe you need to learn more, before you open your mouth. You bag all over me, but don't read my posts before you ramble on. I was going to patch them, then destroy them, and keep them. I sold them for 45 bucks, and the procridt is 800 dollars. I didn't do it for greed, or profit. I did it to buy medication for a person I love.

One last thing she is getting a new pair for free, when TR states the jeans were not made by TR. Why should she get the old ones back? Where is this an issue?

BTW, There are many posts on here about people finding FAKES at the RACK! It happens!
post #40 of 55
Oh shut up already
post #41 of 55
Quote:
Originally Posted by aerobicgrl
Tigi, I think you should also re-read the language of that operations director's response to poprocks. If someone talked to me like that I would slap them!! That supposed "professional" talked to a forum member like she is 5 year old and that is unacceptable! What an insolent jerk. She could've chosen her language and tone way better, and that person is an embarrassment to true religion but if she is a director there, TR must think it is ok for their people to treat customers like that. Yes, she threw in that she'd send new jeans but not before treating poprocks like she is 2 inches tall.


I know you don't know, but I can't count how many people try to return shampoo, THAT IS FAKE!!!! They bought it online, or a drug store. We have to deal with so much, when I was artistic director for a main TIGI Salon, my brain would hurt from the bad, fake, product, people claimed to buy from us. All my sales are coded in, even cash sales I could track it back. I could find out if I sold it, and TIGI knew if they made it.
I know you don't know, but I can't count how many people try to return shampoo, THAT IS FAKE!!!! They bought it online, or a drug store. We have to deal with so much, when I was artistic director for a main TIGI Salon, my brain would hurt from the bad, fake, product, people claimed to buy from us. All my sales are coded in, even cash sales I could track it back. I could find out if I sold it, and TIGI knew if they made it.
Standing up for the rep at TR. We don't know how many people try to return fakes. Also tone in an E mail, can and is misinterpreted. I think she was trying to be clear, and professional, without crossing any legal lines.

Why would they be so giving to me? They bent over backwards to help me out. As I posted I forgot to send my receipt, and TR tracked my jeans to Neimans, so they have a way to know where, and what was sold.
post #42 of 55
Get me UPSET! and I double paste, Sorry!
post #43 of 55
Quote:
Originally Posted by ForAllTrueCitizens
im gonna abstain from saying anything but.. where are Nordstrom Racks, are they like an Off 5th Saks outlet?.. ive never seen one before
We have both in Arizona. The receipt is clear on returns depending on the price cut. Some items have no return, or only 30 days. Last Chance has NO RETURNS at all, but that store is great.

I know Macys gives me 160 days to return things, which right now is good, as I bought my Dad shoes, but he really can't try them on yet.
post #44 of 55
Quote:
Originally Posted by themeowmixcat
tigistylist - I am curious to know why you feel the need to be so passionately defensive of TR.

The jeans were real, and it sounds like the ripping on them is the exact same ripping that happened on yours. I have heard of other instances of ripping in the same area, which makes it seem like this vulnerability to ripping in this area has something to do with the design.


Anyway, I don't see how TR would ever replace a fake item with a real one, whether the customer is a student or not.

On the other hand, I can understand the financial motivation for them not wanting to replace an item.
Meow I'll PM you as soon as I cool off. Long day dealing with doctors, need to take a swim. We can talk, you know I stood behind you before, and it's not you.
post #45 of 55
Quote:
Originally Posted by staluckey
Oh shut up already
Wow! You can't help yourself can you? Do you put your beer on girls heads?
post #46 of 55
yeah if they're short enough

You just go on and on and on and on-was it really necesary to post FIVE Responses
post #47 of 55
Quote:
Originally Posted by staluckey
yeah if they're short enough

You just go on and on and on and on-was it really necesary to post FIVE Responses
It figures you should date little people. Then you will be THE MAN! As for my posts, yep it was necessary, it was either one VERY LONG ONE, or address each individual. Which I happen to think is proper.
post #48 of 55
WOW so you hate fat AND little people now? YOU'RE ON A ROLL!

The initial post was already essay-length so that counts out your reasoning for that...But seriously you always come on here and cause DRAMA


Can't you just let go of your jealousy that you are not TR's poster girl and let it alone that another person was able to get a new pair of jeans beside you?
post #49 of 55
Quote:
Originally Posted by staluckey
WOW so you hate fat AND little people now? YOU'RE ON A ROLL!

The initial post was already essay-length so that counts out your reasoning for that...But seriously you always come on here and cause DRAMA


Can't you just let go of your jealousy that you are not TR's poster girl and let it alone that another person was able to get a new pair of jeans beside you?
NO!!! GET IT RIGHT STUD! I'm TIGI'S poster girl in reality, you can see me in any TIGI salon on the wall.
What hate little people? Hmmmmm never hated any, as for fat people that YOU accused me of being such a HATER! I should send you my PM's and you'd see how MANY on this forum agreed with my opinion on weight.
Since you are the man? Can you explain this?



http://www.honestforum.com/viewtopic...ghlight=#54262
post #50 of 55
umm those jeans were sold by meow (your new BFF) so I dont know what you are trying to prove...AND I WOULD LOVE TO SEE YOU YOUR PICTURE BABE-POST IT HERE OR GIVE US A LINK-The forum is just dying to know
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