Re: bad experiance with TR customer service
Originally Posted by poprocks86
so earlier i wrote about how i my joeys ripped. here's one of the responses:
Angie – I am sorry you are frustrated.
1. First, you want me to send you a BRAND new pair of “first” cut jeans, even though what you sent us are allegedly from Nordstrom Rack, which by definition would have bought “seconds” or damages from us – we do not sell Nordstrom Rack “firsts” – I am the Director of Operations – I know EXACTLY what we sell to which store.
2. Second - you bought them in cash???? You don’t have a receipt? I’m sorry, I can tell from the cut number in the back tag that WE DID NOT MAKE THESE jeans – so why would I replace them?
3. Third, there is no way I am going to argue with you about whether they are fake or not. I know what we make in Production. I know we did not make these. Period.
I am happy to send them back to you – please let me know what you would like to do with these jeans.
so those greedy bastards arent replacing them
You are going to hate me for my post, but I'm being real.
First of all let me say this, TRUE RELIGION WAS WONDERFUL! I received AMAZING customer service. I still have 4 voice message on my cell from True Religion, making sure my problem was taken care of. I would buy from them again, and I did.
I have a question, in your post about the jeans ripping. You wrote you bought them off a forum member??? This forum is no guarantee the jeans are authentic. For that matter, Nordstroms rack is no guarantee, as their return policy in the regular store is so liberal.
True Religion does have a system to track the jeans that they made. It looks to me she is saying the jeans are fake. Believe me they knew what batch my Joey's came from, when they were made, and what store I bought them from. I didn't send them my receipt, so they tracked them back to the Neimans here. If needed I have all my receipts, and keep them for 3 years. Also Neimans keeps records on my Neimans card. I have no problem returning things there. The only reason I went to TR instead of Neimans, is they had no stock of the Dark Bullets, at any Neimans. When my Seven Havana's got two small holes in the crotch after about two months, Neimans just pulled my record up, and matched the jeans to their records. My receipt was faded, but their records had everything on there, even the info from tag, and salesgirls name who sold them to me. They replaced my Havana's right away.
I also understand her point that if you are buying from a clearance store, seconds, odd sizes, damaged goods etc. Then you didn't pay full retail, or even sale retail in a regular store. You paid a bargain price.
If you bought jeans on E bay, then they ripped, do you think TR or Seven should replace them?
Again, sorry but you were not the original buyer of these jeans. right? How can you except them to replace them? I can't even return cereal to the grocery store without a receipt.
You did deceive them buy telling them you bought them from a retail store, as you know if they knew it was a private sale, they would tell you no. Did you ask the person you bought them from to take them back?
I don't know who you bought the jeans from, you have no guarantee that they are authentic, as you didn't buy them yourself. They could have got fakes from The Rack!
You should be pleased that TR is sending you a new authentic pair. Also don't you think wanting your old jeans back is a bit much? Really you are getting brand new jeans for free, that cost more then you paid for the jeans that ripped.
I'm sorry but TRUE RELIGION is being nice to you. Very nice, as they didn't make your jeans, they couldn't track the jeans in the system, meaning your jeans are FAKE! How could you ever think they'd stand behind fake jeans? You are getting the real deal for free.
BTW, TR did tell me it is the stores obligation to replace jeans, and not the standard policy of the main company. They did it only because Neimans were out of my Dark Bullets.
Lastly, PLEASE ask me before you refer to me in your E mails to TR. I'd like to keep my relationship with them a good one. I again state THEY ARE THE BEST! I had two GREAT GALS help me when my jeans ripped. I just adore both of them. I think they are helpful, and considerate. They were AWESOME! I LOVE TRUE RELIGION! You gals can stop buying them, I won't they were good to me.